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FAQs
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Frequently Asked Questions.
You’ll find answers to common questions about our jewelry, services, and policies. We understand that when it comes to jewelry, you may have inquiries about product care, shipping, returns, and more.
Shipping Worldwide
we believe that the allure of fine jewelry knows no boundaries. That's why we are delighted to offer worldwide shipping
3 Days Return
we understand that choosing the perfect piece of jewelry can sometimes be a decision that requires careful consideration. That's why we offer a hassle-free 3-day return policy, giving you the confidence to shop with peace of mind.
Security Payment
we understand that when it comes to online shopping, security is paramount. That's why we've invested in state-of-the-art technology and industry-standard practices to ensure your payment information is safeguarded at every step of your jewelry-buying journey.
We provide a ring size guide to help you find your perfect fit.
Yes, we are committed to ethical sourcing and use conflict-free gemstones and responsibly sourced metals.
Our jewelry care guide offers tips on how to clean and maintain your jewelry to ensure it retains its beauty for years to come.
Yes, we offer customization services for many of our jewelry pieces. Contact our customer support team for details.
We have a 3-day return policy. If you’re not satisfied with your purchase, you can return it within 3 days for a refund or exchange.
Shipping times vary by location. You can check estimated delivery times during the checkout process.
Yes, we offer worldwide shipping. Additional shipping fees may apply for international orders.
Absolutely. We use industry-standard encryption and follow strict security protocols to protect your payment information.
es, once your order is shipped, you will receive a tracking number to monitor the delivery status.
You can reach our friendly customer support team through info@hmjewellerystudio.com during our business hours.